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Acceptable Items Policy

Effective Date: September 10, 2026

This Acceptable Items Policy explains the types of items Goldadex may accept for evaluation and the items that customers must not include in a shipment.

1. Precious Metals We Accept.

Goldadex may accept items containing:
 

  • Gold

  • Silver

  • Platinum

  • Palladium
     

Acceptance of an item does not guarantee that it has precious-metal value or that Goldadex will make an offer. All items are subject to inspection, testing, and evaluation after they are received.

2. Jewelry

Goldadex may accept precious-metal jewelry, including:
 

  • Rings

  • Necklaces

  • Chains

  • Bracelets

  • Earrings

  • Pendants

  • Brooches

  • Cuff links

  • Charms

  • Damaged, tangled, mismatched, or broken jewelry

  • Other jewelry containing gold, silver, platinum, or palladium
     

Jewelry does not need to be in wearable condition. Goldadex will determine whether an item contains recoverable precious metal and whether an offer can be made.

3. Coins and Bullion

Goldadex may accept:
 

  • Gold, silver, platinum, or palladium coins

  • Bullion bars

  • Bullion rounds

  • Commemorative precious-metal items

  • Other qualifying investment-grade precious metals
     

Goldadex’s offer may be based on precious-metal content, collectible value, resale value, condition, authenticity, market demand, or a combination of these factors.
 

Submitting a coin or bullion item does not guarantee that Goldadex will assign it collectible or numismatic value.

4. Watches

Goldadex may accept watches containing precious metals or watches that may have independent resale value.
 

The evaluation of a watch may consider its brand, model, authenticity, condition, functionality, precious-metal content, accompanying documentation, packaging, and current market demand.
 

Customers should include any available boxes, certificates, receipts, service records, or authenticity documents that may assist with the evaluation.
 

Goldadex may decline counterfeit, altered, stolen, damaged, or unverifiable watches.

5. Dental Gold

Goldadex may accept dental gold and certain dental materials containing precious metals.
 

Dental items must be cleaned and packaged securely before shipment. Customers must not send biological material, medical waste, sharp objects that are not safely contained, or anything that may create a health or safety risk.
 

Goldadex may decline and dispose of an item when permitted by law if it is unsafe, contaminated, improperly packaged, or unsuitable for handling.

6. Items Containing Gemstones

Goldadex may accept jewelry and other eligible items containing diamonds, gemstones, or decorative stones.
 

Gemstones may or may not add value to an offer. Goldadex does not guarantee that every stone will be identified, graded, appraised, or assigned a separate value.
 

The weight of non-metal components may be excluded when determining precious-metal value. Goldadex may remove or estimate the weight of stones and other non-precious materials as part of the evaluation process.
 

Customers should contact Goldadex before submitting a loose gemstone that is not attached to an otherwise acceptable item.

7. Sterling Silver and Silver Items

Goldadex may accept sterling-silver jewelry, flatware, serving pieces, coins, bullion, and other items containing recoverable silver.
 

Silver-plated items may have little or no recoverable precious-metal value and may be declined.
 

Goldadex may request photographs or additional information before approving large, heavy, or unusually shaped silver items for shipment.

8. Items We Do Not Accept

Customers must not send:
 

  • Electronics or electronic devices

  • Gold-plated jewelry

  • Items that do not contain qualifying precious metals

  • Counterfeit or imitation items

  • Stolen or illegally obtained property

  • Weapons, ammunition, explosives, or hazardous materials

  • Cash, checks, gift cards, or negotiable instruments

  • Controlled substances or illegal goods

  • Contaminated materials or biological waste

  • Items prohibited by law or by the designated shipping carrier

  • Property that the customer does not own or have legal authority to sell
     

Goldadex may reject any item that presents a safety, legal, shipping, authenticity, or processing concern.

9. Customer Representations

By submitting an item to Goldadex, the customer represents that:
 

  • The customer is the lawful owner of the item or has legal authority to sell it.

  • The item is not stolen, counterfeit, or connected to unlawful activity.

  • The customer has accurately described the item to the best of their knowledge.

  • The shipment does not contain prohibited or hazardous materials.

  • The customer is legally permitted to complete the transaction.
     

Goldadex may request identification, proof of ownership, receipts, photographs, or other supporting documentation.

10. Unaccepted or Unapproved Items

Goldadex may decline to evaluate or purchase any submitted item at its discretion.
 

If a shipment contains items that Goldadex does not accept, Goldadex may return them with the customer’s other declined items when legally and practically permitted.
 

Items that are illegal, hazardous, contaminated, counterfeit, suspected to be stolen, or prohibited from shipment may be withheld, surrendered to the appropriate authorities, or handled as required by law. Such items may not be eligible for return.

11. No Guarantee of an Offer

Acceptance of a shipment does not require Goldadex to make an offer for every item received.
 

Goldadex may determine that an item has insufficient precious-metal, collectible, or resale value. Items for which Goldadex does not make an offer remain the customer’s property and will be addressed according to Goldadex’s Evaluation & Offer Policy and Shipping & Insurance Policy.

12. Contact Goldadex Before Shipping

Customers who are uncertain whether an item qualifies should contact Goldadex before including it in a shipment.
 

For questions about acceptable items, large shipments, unusual items, loose gemstones, dental gold, or items requiring special handling, contact Goldadex through the Contact Us page at www.goldadex.com.

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