Privacy Policy
Effective Date: August 20, 2026
Goldadex LLC (“Goldadex,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Goldadex website, mobile application, and related services.
1. Information We Collect
We may collect information that you provide directly to us, including:
• Name, email address, telephone number, and mailing address.
• Account login and profile information.
• Information about items you submit for evaluation, including item type, weight, purity, photographs, and estimated value.
• Shipping, tracking, transaction, offer, and payment-related information.
• Package-opening videos, photographs, timestamps, and related intake documentation, which may capture packaging, shipping labels, submitted items, the testing workspace, equipment, and the hands or voices of Goldadex personnel.
• Track My Kit activity, including transaction-status history, tracking links, video availability, access activity, and related timestamps.
• Identity-verification information when required by law.
• Communications and customer-support requests.
• Any other information you voluntarily provide.
We may also automatically collect limited technical information, including your device type, operating system, IP address, app activity, browser information, crash reports, and general usage information.
2. How We Use Information
We may use the information we collect to:
• Create and manage customer accounts.
• Provide preliminary estimates.
• Process requests for shipping kits.
• Coordinate shipping and tracking.
• Provide Track My Kit features, including shipment tracking, transaction-status updates, package-opening video access, evaluation updates, offer status, and payment confirmation.
• Record and document package openings and initial contents reviews for security, chain-of-custody documentation, quality control, fraud prevention, claim investigation, and dispute resolution.
• Receive, document, inspect, test, and evaluate submitted items.
• Prepare and communicate offers.
• Process accepted offers and issue payments.
• Return items when an offer is declined.
• Verify identity, ownership, and eligibility.
• Prevent fraud, theft, abuse, and unauthorized transactions.
• Communicate with customers about their accounts, shipments, tracking, package-opening videos, evaluations, offers, payments, and support requests.
• Operate, maintain, secure, and improve the Goldadex website, mobile application, and services.
• Measure website and advertising performance.
• Comply with applicable laws, regulations, recordkeeping requirements, legal processes, and law-enforcement requests.
Preliminary estimates are provided for informational purposes only. The final offer may differ based on Goldadex’s evaluation of the items actually received.
3. How We Disclose Information
We may disclose information to service providers that assist us with operating our business, including:
• Website and mobile-application hosting providers.
• Shipping carriers and insurance providers.
• Payment processors and financial institutions.
• Identity and ownership verification providers.
• Analytics and advertising providers.
• Customer-service and communications providers.
• Fraud prevention and security providers.
• Professional advisers, including attorneys, accountants, and insurers.
• Cloud-storage, video-processing, and video-hosting providers.
• App-store, mobile-platform, and transaction-status service providers.
We may also disclose information when required or permitted by law, to protect the rights and safety of Goldadex or others, to investigate suspected fraud, theft, or unlawful activity, or in connection with a merger, financing, acquisition, reorganization, or sale of all or part of our business.
We do not sell personal information for money. However, certain analytics or advertising activities may be considered “selling” or “sharing” personal information under some state privacy laws. Eligible customers may have the right to opt out of those activities.
4. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, mobile application, electronic transmission, or data-storage system can be guaranteed to be completely secure. Customers should protect their account credentials and notify Goldadex immediately if they suspect unauthorized access to their account or personal information.
5. Data Retention
We retain personal information, package-opening recordings, tracking records, transaction-status history, item photographs, and related documentation for as long as reasonably necessary to provide the services, complete transactions, administer returns and payments, address disputes or insurance claims, prevent fraud, maintain security, satisfy recordkeeping requirements, and comply with applicable law.
Retention periods may vary depending on the type of information, the status of the transaction, legal requirements, operational needs, and whether the information is reasonably necessary to establish, exercise, or defend legal claims. When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it in accordance with our retention practices.
6. Your Choices and Rights
You may request access to, correction of, or deletion of your personal information by emailing Support@goldadex.com.
You may also request deletion of your Goldadex account and associated data by contacting us at Support@goldadex.com. We may retain information when required for legal, regulatory, fraud-prevention, transaction-recordkeeping, or security purposes.
Depending on where you live, you may have additional privacy rights under applicable law. We will not discriminate against you for exercising your privacy rights.
7. Cookies and Analytics
Our website and application may use cookies, analytics tools, and similar technologies to provide essential functionality, understand usage, maintain security, and improve our services. You may control certain cookie settings through your browser or available consent tools.
8. Children's Privacy
Goldadex services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. Users must be at least 18 years old to conduct a transaction with Goldadex.
9. Third-Party Services
Our services may contain links to or integrate with third-party services. Their privacy practices are governed by their own privacy policies, and Goldadex is not responsible for those practices.
Package-opening recordings and tracking information may be processed or stored using third-party hosting, cloud-storage, video-processing, app-platform, and shipping services. These providers may process information on Goldadex’s behalf subject to their applicable agreements and privacy practices. Package-opening recordings are intended for transaction documentation and authorized customer access and are not made publicly available by Goldadex.
10. Changes to this policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
11. Contact Us
For privacy questions, requests, or concerns, contact:
Goldadex LLC
Email: Support@goldadex.com
Website: www.goldadex.com