Frequent Asked Questions

Request a free insured shipping kit, send us your eligible gold items, and we'll inspect and verify them. Once your items are evaluated, you'll receive your Goldadex offer. If you accept, we'll issue your payment. If you decline, your items will be returned according to our applicable policies.

Goldadex accepts eligible gold jewelry and other qualifying gold items, including rings, necklaces, chains, bracelets, earrings, gold coins, and certain gold bullion. Please review our Acceptable Items Policy for complete details.

No. You can use the Goldadex Estimator if you know the approximate weight and karat, but it isn't required. Goldadex will verify the actual precious-metal weight and purity after receiving your items.

Your offer is based on factors including the verified precious-metal weight and purity of your items and the applicable gold market price. Stones, clasps, watch components, and other non-gold materials may affect the actual precious-metal weight.