Seller Eligibility & Identity Verification Policy
Effective Date: September 10, 2026
This Seller Eligibility & Identity Verification Policy explains who may submit items to Goldadex and when identity, ownership, or payment verification may be required.
1. Minimum Age Requirement
Customers must be at least 18 years old and legally capable of entering into a binding transaction.
Goldadex does not knowingly purchase items from anyone under 18 years of age.
By requesting a shipping kit, submitting items, accepting an offer, or completing a transaction, the customer represents that they meet this age requirement.
2. Identity Verification
Goldadex may request identity verification before evaluating items, presenting an offer, returning property, or issuing payment.
Verification may include requesting:
• A valid government-issued photo identification.
• The customer’s full legal name.
• Date of birth.
• Residential or mailing address.
• Telephone number and email address.
• A photograph or other confirmation that the identification belongs to the customer.
• Additional information reasonably necessary to verify identity or comply with applicable law.
Goldadex may use trusted service providers to assist with identity verification, fraud prevention, or legal compliance.
3. Acceptable Identification
When identification is requested, Goldadex may accept an unexpired:
• Driver’s license.
• State-issued identification card.
• Passport.
• Military identification.
• Other government-issued photo identification approved by Goldadex.
Identification must be clear, valid, and sufficiently legible. Goldadex may reject altered, expired, damaged, incomplete, or unverifiable identification.
4. Ownership and Authority to Sell
Customers may submit only items that they legally own or have lawful authority to sell.
If a customer submits items on behalf of another person, estate, trust, business, or organization, Goldadex may require proof of authorization. This may include written authorization, estate documents, business records, receipts, or other supporting documentation.
By submitting an item, the customer represents that:
• The item is not stolen or illegally obtained.
• No other person or business has a conflicting ownership claim.
• The customer has the legal right and authority to sell the item.
• The transaction does not violate any agreement, court order, lien, or applicable law.
5. Payment Recipient Verification
At the customer’s request, Goldadex may issue payment to an approved person or entity other than the individual who submitted the items.
Goldadex may require additional documentation or authorization before approving a different payment recipient.
The name, address, bank account, email address, telephone number, or other information associated with the selected payment method may be subject to verification.
Goldadex may reject a third-party payment request when it cannot verify the recipient, ownership of the items, the customer’s authorization, or the legitimacy of the transaction.
6. Additional Documentation
Goldadex may request additional documentation when:
• The transaction has an unusually high value.
• Ownership or authority to sell is unclear.
• Customer or payment information is inconsistent.
• The items are reported or suspected to be stolen.
• Fraud, identity theft, or unlawful activity is suspected.
• Documentation is required by law, law enforcement, a financial institution, carrier, insurer, or payment provider.
• Goldadex determines that further verification is reasonably necessary.
Requested documentation may include receipts, appraisals, proof of address, ownership records, business documents, estate records, photographs, or written authorization.
7. Verification Delays
Identity, ownership, or payment verification may delay an evaluation, offer, return shipment, or payment.
Any stated processing time begins only after Goldadex receives all required information and completes the applicable verification.
Goldadex is not responsible for delays caused by incomplete, inaccurate, expired, inconsistent, or unverifiable information provided by the customer.
8. Refusal or Failure to Verify
Goldadex may suspend or decline a transaction if a customer refuses or fails to provide requested verification.
Goldadex may also:
• Decline to make an offer.
• Withdraw an offer before payment is sent.
• Delay or refuse payment.
• Return eligible items to the verified owner or authorized customer.
• Hold items when required by law.
• Report or surrender suspected stolen or illegal property to the appropriate authorities.
Goldadex will handle submitted items according to applicable law and its other published policies.
9. Fraud Prevention and Legal Compliance
Goldadex may review transaction information to detect and prevent fraud, identity theft, money laundering, trafficking in stolen property, or other unlawful activity.
Goldadex may maintain records and provide information to law enforcement agencies, regulators, financial institutions, insurers, carriers, or other authorized parties when required or permitted by law.
Goldadex may reject any transaction that presents an unacceptable legal, security, ownership, or fraud risk.
10. Protection of Personal Information
Personal information collected for identity and transaction verification will be handled according to Goldadex’s Privacy Policy.
Goldadex may retain certain information and transaction records when reasonably necessary for fraud prevention, dispute resolution, recordkeeping, or compliance with applicable law.
11. Changes to This Policy
Goldadex may update this Seller Eligibility & Identity Verification Policy periodically. Changes will apply to transactions initiated after the updated policy is posted unless otherwise required by law.
12. Contact Goldadex
For questions about eligibility, identification, ownership documentation, authorized sellers, or payment-recipient verification, contact Goldadex at support@goldadex.com or through the Contact Us page at www.goldadex.com.